We believe that enabling people to be happy is key to personal and professional success.
In business life, happy clients buy more, recommend to others and stay loyal, i.e. they stay close to the people that make them feel this way.
The question is, how can we make sure that our front line people will take good care of our clients, and create this feeling of joy?
Research shows that if we take care of our employees, our employees will take care of our clients. Also if we take care of our team leaders, they will take care of their teams.
In that sense it is an organizational priority to create this kind of emotional state. Joy becomes then contagious. It pays off both at a human and at a financial level.
In-person and remote options
Our office is conveniently located 30 miles outside of London but we travel all around the world. Not convenient for me to come to you? We can arrange online training.
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Head trainer for L’Oréal Luxury Division- Service & Retail Academy
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Licensed distributor of Insights Discovery, and certified NLP practitioner
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Masters Degree In Applied Psychology
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Certified Trainer And Developer for The Matrix Sales University and L’Oréal Sales Academy
Testimonials
“Stephen was the key person for launching L'Oreal Sales Academy in Russia. He is a fantastic trainer and coach! I'm happy I had the chance to work with him!”
— Aleksey Alatortsev
“Stephen is a great coach and he knows how to deliver the message whatever the background of his audiences…. Meeting him was an added value for my career & my life. Being positive is one of his objectives in life.”
— Ghanda Othman
“If you need to motivate a team and deliver a clear message and get peoples buy in. There is no one better at doing this.”
— Joe Doherty
“Our mission is to enable organisations, teams, managers, leaders, front line employees to experience, recreate and maintain this kind of emotional state. We achieve this by creating a joyful & impactful learning experience, through customised interventions, such as training, keynote speaking, facilitation and individual coaching.”
— STEPHEN GRESTY
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Build What's Strong
Experienced change management professional working with organisations and individuals to continually “Build What’s Strong”, through a tailored approach.